Plans, billing and the free trial
The plan belongs to the team, not to a person. Everyone in a Pro team gets Pro. Only the team's owner manages the plan and billing.
#The free trial
You get 14 days of the Agency plan, with no card needed. The trial starts the first time you use a team of your own: your first comment, invite or guest link in it. One trial per person. Reviewing someone else's site as their client or teammate doesn't start it. You'll see when it ends at the top of the sidebar, and the owner gets an email three days before and on the day it ends.
When the trial ends, the team moves to Free unless the owner picks a plan. Nothing is deleted: logs, replays and recordings you already have stay readable.
#Pick a plan
- Open the sidebar, then Settings → Team and plan.
- Click Choose a plan (on a running trial) or Change plan.
- Pick Pro or Agency, monthly or yearly, and click through to pay. Payment opens in a new tab, handled by Stripe.
- Come back to StiqNote. The plan updates on its own.
Members who aren't the owner can ask the owner to upgrade; the owner gets the request in their Inbox.
#Change plan
In Settings → Team and plan, click Change plan.
- Moving up (Pro to Agency, or monthly to yearly) happens straight away. You pay the difference for the rest of the current period, and StiqNote shows the amount before you confirm.
- Moving down (Agency to Pro, or yearly to monthly) happens at the end of the period. Until then you can click Keep to stay on your current plan.
You can't move down while the team has more members (or open invites) than the smaller plan allows.
#Members and seats
Settings → Team and plan shows Member seats used. Free has 3, Pro 5 (and up to 10 with extra members at $6/month each, $5 yearly), Agency 20 (then $4/month each, $3 yearly). Guests are free and never count.
#Storage
Settings → Team and plan also shows Team storage: one pool that everyone in the team shares. It is 100 MB for the whole team on Free, 2 GB per seat on Pro and 5 GB per seat on Agency. Seats are the members your plan includes plus the extra members you pay for.
#Invoices and your card
Click Manage in Settings → Team and plan to open Stripe's billing portal: invoices, card, billing address and VAT number.
#Cancel
Click Manage, then cancel in Stripe's portal. The team keeps its plan until the end of the period you paid for, then moves to Free. Nothing is deleted.
#Refunds
Email support@stiqnote.com within 14 days of your first payment for a plan, and we refund it in full.
#Failed payments
If a payment fails, the sidebar shows Payment failed, and the owner can click Update card. Stripe tries again over about a week. If it still fails, the team moves to Free, and nothing is deleted.
#VAT
Prices exclude VAT. We add it where the law requires, based on your billing address. EU businesses with a valid VAT number are charged under the reverse-charge rule.